Frequently Asked Questions

Frequently Asked Questions

How do I order?

You can select your products and add them to your basket on our online shop. Once you are happy with what is in your trolley you can proceed to checkout. Orders can be paid for on checkout by card, EFT or instant EFT.

When is your shop open?

Our online shop opens on a Friday morning with new products for the week, orders have to be in by Monday night at 20:00 and delivery takes place the next Thursday. Our collection points are in Erasmusrand, Waverley, Garsfontein, Wilgers and Montana park, Pretoria

Where can I collect my order?

Orders can be collected from our hubs on a Thursday

How do I know when my order is ready for collection?

Once your order is packed and ready for collection you will receive an SMS and email to let you know it is ready.

How long does an order take?

Orders close on a Monday week and can be collected Thursday.

Can I pay cash for my order?

Unfortunately we are a cash free zone.

How can I pay for my order?

You can pay by debit / credit card or instant EFT on checkout. In store we have a swipe machine but do not take cash.

Do you have a physical shop?

Not at the moment.

Can I come to buy at your premises?

Unfortunately not at the moment, but plans are underway.

How will my goods be packaged on delivery?

We pack and deliver orders in reusable plastic crates to cut down on our use of single-use plastic bags. Please either purchase such a crate from us or be ready to unpack or transfer your goods to another container on collection / delivery.

Is your packaging biodegradable / recyclable and do you offer Zero Waste options?

Wherever possible we attempt to stock products with as little packaging, especially plastic, as possible and where packaging is needed to ensure that it is recyclable or biodegradable as far as possible. We are dependent on our suppliers to a large extent in this regard and are continually working to improve. We do supply many items such as milk, epsom salts, bicarbonate of soda, honey, broth etc. in reusable glass or plastic containers.